PRIVACY POLICY
1. Data Controller
The entity responsible for processing personal data on this website is:
PackRep Germany
Owner: Youssef Jouay
Finkenweg 46
53229 Bonn
Germany
Email: contact@packrep-germany.com
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2. General Principles
We take the protection of your personal data seriously.
Personal data is any information relating to an identified or identifiable natural person. We process personal data only where necessary to operate this website, communicate with you, respond to inquiries and provide our services.
Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection law.
3. Hosting and Website Provider
This website is created and hosted using services provided by Wix.
When you visit this website, technical information necessary to provide, secure and operate the website may be processed. This may include your IP address, browser and device information, date and time of access, pages accessed and other technical connection data.
Wix may process personal data on our behalf as a service provider.
For personal data collected from visitors to this website, PackRep Germany acts as the controller and Wix may act as a processor.
Further information about the processing of personal data by Wix is available in Wix's privacy information.
4. Contacting Us
If you contact us by email or through our contact form, we process the information you provide in order to respond to your inquiry and, where applicable, to take steps relating to a potential business relationship.
This may include your name, company name, country, email address, website or shop URL, information about your products and sales channels, approximate shipping activity to Germany, packaging materials, LUCID registration status and any information you provide in your message.
Where your inquiry relates to entering into or performing a contract, processing is based on Article 6(1)(b) GDPR.
For general inquiries, processing may be based on our legitimate interest in responding to communications addressed to our business pursuant to Article 6(1)(f) GDPR.
We retain this information only for as long as necessary for the respective purpose or as required by applicable statutory retention obligations.
5. Contact Form
Our website uses a contact form provided through Wix.
When you submit the form, the information you enter is transmitted to us and may be processed and stored through Wix services.
We use this information to review your inquiry, respond to you and, where applicable, prepare a potential business relationship.
Please do not submit personal information that is not necessary for your inquiry.
We use Purelymail, a service operated by Add Rabbit LLC, USA, for our business email communication.
If you contact us by email, or if we respond to an inquiry submitted through our website by email, personal data contained in the communication may be processed through Purelymail. This may include your name, email address, company information and the content of your communication.
The processing is carried out for the purpose of responding to your inquiry and managing our business communication. Where the communication relates to entering into or performing a contract, processing is based on Article 6(1)(b) GDPR. For other business communications, processing may be based on our legitimate interest in responding to inquiries and maintaining business communications pursuant to Article 6(1)(f) GDPR.
Purelymail is operated by Add Rabbit LLC in the United States. Therefore, personal data processed in connection with our email communication may be processed outside the European Economic Area.
6. Email Communication
We offer the option to contact us through WhatsApp Business.
If you choose to communicate with us through WhatsApp, the information you provide, including your phone number, profile information made available through WhatsApp and the content of your communication, may be processed for the purpose of responding to your inquiry and communicating with you.
WhatsApp is provided in the European Region by WhatsApp Ireland Limited. In connection with the use of WhatsApp, personal data may also be processed by other companies of the Meta group and transferred to countries outside the European Economic Area.
Where communication relates to entering into or performing a contract, processing may be based on Article 6(1)(b) GDPR. For other inquiries, processing may be based on our legitimate interest in responding to communications addressed to our business pursuant to Article 6(1)(f) GDPR.
Using WhatsApp is voluntary. You can contact us by email or through our contact form instead.
7. Communication via WhatsApp
8. Cookies and Similar Technologies
This website uses cookies and similar technologies.
Some cookies are technically necessary for the operation, security and functionality of the website. Other cookies and technologies, including certain analytics technologies, require your consent.
We use the cookie consent tools provided through Wix to manage your preferences. Non-essential cookies and scripts covered by the consent system are only activated after you have provided the corresponding consent.
You can withdraw or change your consent at any time through the available cookie settings.
Additional cookies or technologies may be used depending on the functions and third-party integrations used on this website.
9. Website Analytics
We use Wix Analytics to obtain statistical information about the use of this website.
Information processed for analytics purposes may include information about visits, pages viewed, devices, traffic sources and general usage of the website.
Analytics cookies and related tracking technologies requiring consent are only activated after you have provided the corresponding consent through our cookie settings.
You can withdraw or change your consent at any time through the available cookie settings.
10. Recipients of Personal Data
Recipients may include service providers that support us with website hosting, IT infrastructure, email communication and other necessary business functions. These currently include Wix for our website infrastructure and contact form, Purelymail for business email communication and, where you choose to use it, WhatsApp for messaging communication.
11. International Data Transfers
Some service providers used for the operation of this website may process personal data outside Germany or the European Economic Area.
Where personal data is transferred to a country outside the European Economic Area, appropriate safeguards are used where required by the GDPR. These may include an adequacy decision by the European Commission or approved Standard Contractual Clauses.
Where applicable, service providers used by PackRep Germany are required to implement appropriate safeguards for international transfers of personal data.
12. Data Retention
We retain personal data only for as long as necessary for the purpose for which it was collected.
Longer retention may apply where we are required to retain information due to statutory, tax, commercial or other legal obligations.
Once the relevant purpose no longer applies and no statutory retention obligation requires further storage, the data will be deleted in accordance with the applicable requirements.
13. Your Rights
Under the GDPR, you have the right, where the applicable legal requirements are met, to request access to your personal data, correction of inaccurate data, deletion of your data, restriction of processing and data portability.
Where processing is based on Article 6(1)(f) GDPR, you also have the right to object to the processing of your personal data on grounds relating to your particular situation.
Where processing is based on your consent, you may withdraw your consent at any time with effect for the future. The lawfulness of processing carried out before the withdrawal is not affected.
You also have the right to lodge a complaint with a competent data protection supervisory authority.
14. Security
We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
Please note that data transmission over the internet cannot be guaranteed to be completely secure.
We may update this Privacy Policy if our website, services, service providers or legal requirements change.
The current version published on this website applies.
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Last updated: August 2026